Reference

How We Handle Your Account Information

We collect what we need to run your account, process bKash and Nagad deposits, verify withdrawals and answer support tickets. This policy explains what data we gather, how we use it and who can see it.

Account registration dataPayment transaction recordsDevice and login historySupport conversation logsCookie and session tracking
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ck22 How We Handle Your Account Information
DATA SECURITY

How We Protect Your Information

We built ck22 around secure account access, encrypted payment flows and controlled data retention. Your bKash, Nagad and Rocket transactions run through payment gateways that tokenize sensitive details so we never store your full wallet credentials. Session cookies keep you logged in; analytics cookies track how you move through the lobby so we can improve the experience. You can delete cookies or block them in your browser settings, though some features may not work without session data. We keep your transaction history and support logs for operational and compliance reasons, and we delete inactive accounts according to our retention schedule.

Encrypted Payments

When you deposit via bKash or Nagad, the payment gateway encrypts your wallet PIN and account number. We receive only a transaction reference and confirmation, never your full credentials or sensitive financial details.

Cookie Control

We use session cookies to keep you logged in and analytics cookies to see which games and features you use.

Data Retention

We keep transaction records, bet history and support conversations for as long as our operational and compliance obligations require. Inactive accounts and old data are archived or deleted according to our internal schedule and local regulations.

Access Requests

You can ask to see the personal data we hold, request corrections or ask us to delete your account. Contact our support team with your registered mobile number so we can verify your identity before processing the request.

PRIVACY QUESTIONS

How to Reach Us About Your Data

If you have questions about this privacy policy, want to know what data we hold, need to update your details or request deletion, our support team is here. We handle data requests through the same channels we use for account and payment help.

Team online

Live Chat

Open the chat bubble in the bottom corner of any page. Tell the agent you have a privacy or data question and they will walk you through the request process and what information we need from you.

Email Support

Send your privacy request to our support email address listed in the account settings or contact footer. Include your registered mobile number so we can verify your identity before sharing or changing account data.

Account Settings

Log into your account and open settings to review the personal information we store, update your mobile number or email, and manage communication preferences. Some data changes require additional verification before we apply them.

Common Privacy Questions

We collect your name, mobile number, email address, date of birth and device identifiers when you open an account. We use this information to verify your identity, process deposits and withdrawals, and contact you about your account.

No. When you deposit through bKash, Nagad or Rocket, the payment gateway handles your wallet login and PIN. We receive only a transaction reference and confirmation, never your full wallet credentials or sensitive payment details.

We use session cookies to keep you logged in and analytics cookies to track which games and features you use. You can block or delete cookies in your browser settings, though account login and some lobby functions need session data.

Yes. Contact our support team through live chat or email with your registered mobile number. Once we verify your identity, we will send you a summary of the personal data and transaction history we hold for your account.

Contact our support team and request account closure. We will verify your identity, settle any outstanding balances, then delete or archive your account data according to our retention policy and local compliance requirements.

We share data only with payment processors to handle bKash, Nagad and Rocket transactions, and with service providers who help us run the platform. We do not sell or rent your personal information to marketing companies or external advertisers.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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